MY VINTAGE TOUR COMPANY offers its customers the option to order and pay for its services via the REGIONDO platform, which is integrated into its website.
The customer selects the services they wish to order and adds them to the ‘basket’, makes any necessary changes (quantity, product codes, etc.) and checks their details.
The next step invites them to check all the details, read and accept these terms and conditions by ticking the relevant box, and then confirms their order by clicking the “Confirm my order” button.
Finally, the customer is redirected to the secure REGIONDO interface, which uses STRIPE, to safely enter their personal credit card details. If the payment is accepted, the order is registered and the contract is definitively formed.
In the event of fraudulent use of the card, the customer may request that the card payment be cancelled, in which case the amounts paid will be credited back or refunded.
The cardholder shall not be held liable if it is proven that the disputed payment was made fraudulently, remotely, without the physical use of their card.
To obtain a refund of the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must dispute the debit in writing with their bank within 70 days of the transaction, or within 120 days if their contract with the bank so provides.
The amounts debited are refunded by the bank within a maximum of one month of receiving the cardholder’s written dispute.
No refund charges may be passed on to the customer.
Confirmation of an order implies acceptance of these terms and conditions of sale, confirmation that the customer is fully aware of them, and a waiver of the right to invoke their own terms and conditions of purchase.
All the data provided and the recorded confirmation shall constitute proof of the transaction.
If the customer has an email address and has provided it on their order form, MY VINTAGE TOUR COMPANY will send them confirmation of their order via email.
If the customer wishes to contact MY VINTAGE TOUR COMPANY, they may do so either by post to the following address: MY VINTAGE TOUR COMPANY – 48 rue Jean Jacques Rousseau – 51200 EPERNAY; or by email at the following address: contact@myvintagetourcompany.com; or by telephone on 06 64 33 93 84.